The IT infrastructure Library, more commonly known as ITIL, is the best practice framework for IT service management. Widely accepted by organisations around the world, it enables IT services and processes to be appropriately delivered more consistently and efficiently, and its certifications are a badge of competence and quality.

All of which is why we’re proud to announce that James Mahady of our first line helpdesk team has achieved the ITIL Foundation certificate in IT Service Management.

James reports to Mick Evers, our Head of technical Services, who said: “This certification brings new strength and depth to our team. James has proved himself to be a key player in the service we offer, and his achievement is a testament to his dedication and hard work.”

Congratulations, James!