The ICC Group is Accredited with the New ISO 9001:2015 Certification
In August 2018, The ICC Group were accredited with ISO 9001:2015 which is the newest Quality Management standard. The ICC Group were audited by ACL Avalon and have successfully shown evidence of working to the required UKAS standard. We are very pleased to achieve the latest ISO 9001 certification which is important to us both to assure our clients and to add value to our business.
Michael Polkinghorne, Head of Group Commercial Services, stated “We are committed to the ISO certifications through assessment, preparation, certification and finally the ongoing work to ensure we maintain compliance now and in the future.”
ISO 9001:2015 – Quality Management
Organisations use the standard to demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements. It is the most recent update since 2000 which has changed in emphasis and direction.
The ISO 9001:2015 demonstrates assessment to the required standard in 8 key areas, these are:
- Improved consistency with traceability
- Enhanced customer focus
- Focused leadership
- The involvement of people
- A system approach to management
- Continual improvement
- A factual approach to decision making
- Mutually beneficial supplier relations
Through this certification The ICC Group can offer:
- continuous improvement through a business framework
- quality assurance to customers – what we say is what we can do!
Why ISO Certification?
The International Organisation for Standardisation (ISO) certifications are important to The ICC Group so that we can provide an internationally recognised quality assurance and a seal of approval to our clients. It is proof of our credibility and instils confidence to you as the client that we keep our promises in terms of the services that we set out to provide.
By maintaining these external ISO certifications, we demonstrate a commitment to achieving our company objectives as well as embedding customer confidence and increasing the credibility of the brand and services we provide.
The ICC Group’s Accreditations
Did you know that we are also accredited with the following certifications?
ISO 20000-1:2011 – IT Service Management
This is the standard for the international IT service management (ITSM) which enables IT organisations, like us, to ensure that our processes are aligned with both the needs of the business and with international best practice. This accreditation shows that ICC’s SMS (service management system) is independently certified as confirming to the requirements of ISO 20000-1:2011.
This accreditation can help to benchmark a company’s ITSM, demonstrate an ability to meet customer requirements, improve its services and create a framework for independent assessment.
Through which The ICC Group can offer:
- a reliable, competitive, high quality service to customers
- assurance to clients that their service requirements will be fulfilled
- culture of continuous improvement through monitoring & reviewing service management processes
ISO 27001 – Information Security
This is the standard that ensures adequate training and records are in place for all staff, it is an established practice to prevent any accidental breaches of security. It requires a system for managing information security to keep client’s data safe. In turn this accreditation instils confidence and trust from our clients.
Safe Contractor Approved
This is an accreditation that demonstrates meeting specific health and safety standards to potential clients. It shows that we take health & safety seriously. Through this accreditation The ICC Group regularly review and audit company health and safety policies, procedures and documents. Approved companies are listed on the Safe Contractor database.
If you are looking to get your company ISO accredited, we highly recommend the services of ACL Avalon Certification who provide the UKAS element of the certification.
We can also recommend QMS International for ISO accreditation. They provide professional independent support & auditing for a wide range of standards.