IT Service & Solution Offerings at The ICC Group

We are a nationwide and global IT solutions & services provider offering a wide range of technology solutions, hardware and support to the SME, Enterprise & Public sector markets.  We offer a one-stop-shop for all your business IT requirements, with cost-saving solutions and specialist IT support, ensuring maximum ROI on your IT infrastructure.

Managed Services

The ICC Group are an accredited Managed Services Provider (MSP).  We provide tailor made IT services to suit your business requirements and budgets, with a range of options and SLAs.  With over 20 years industry leading experience and specialist knowledge, we supply, install, repair and upgrade IT across a wide range of leading vendors such as HP, IBM, Lenovo, Dell, VMWare, Cisco, NetApp, SonicWall and StorageCraft.  Our managed services combine support, monitoring, on-call assistance, security and onsite activities.

We provide a flexible IT consultancy approach to support whatever stage your business is at, whether you need start up provision, exploration of current infrastructure or development and installation – we can ensure your organisation maximises on today’s ever changing technology.

Offering Highlights:

  • Hardware support

  • Non-vendor specific

  • Software support

  • Licensing

  • Storage solutions

  • Monitoring 24/7/365

  • System administration

  • Cyber security

  • Upgrade

Professional Services

We offer a range of Professional Services that are designed to assist your business and plan to get the most out of your IT potential.  We have the expertise, experience, know-how and most importantly the resource to develop solutions to meet the requirements of your business.  You may have an IT project that necessitates expertise and specialist planning.  We can offer the desired IT support as a time & materials (T&M) contract – thereby having the support to hand when you need it most.

Our professional support team offer an entire range of IT support services for your mission critical systems, integrating hardware and software to operate as one, enabling your business to operate more efficiently and maximising the return on your IT investment.

Offering Highlights:

  • Disaster recovery (DR)

  • System installation

  • Onsite resource

  • Business continuity planning

  • Strategy planning

  • Cloud migration

  • Training

  • Tailored projects

Hardware Support

Our Hardware Support and Break/fix maintenance services will maximise the performance of your critical business systems through quick availability of parts and products, expertise of our engineers and cost-effective maintenance solutions.   We are able to deliver hardware solutions to meet the needs of your organisation with IT support that will enable you to extend the life of your hardware beyond manufacturer ‘end-of-life’ dates.  Our warehouse which holds over 350,000 spares and strategic office locations enable us to offer quick parts supply & installation across the UK.

Our experienced service technicians maintain and repair an extensive range of IT equipment at our in-house workshops from the leading vendors such as HP, Dell, Lenovo, IBM, StorageCraft, VMWare, NetApp, Cisco and SonicWall.

Multi-Vendors

We have corporate partnerships with many leading vendors such as IBM, Dell, HP, StorageCraft, Cisco, Lenovo, NetApp, SonicWall and VMWare.  This allows us to supply and install a wide variety of IT solutions so that we can ensure you have the IT infrastructure that suits your business rather than being vendor specific.

Accreditations

We are committed to the International Organisation for Standardisation (ISO) certifications and recognise the importance of these accreditations so that we can provide quality assurance to our customers.  We are currently accredited with ISO 9001:2015, ISO 20000-1:2011, ISO 27001:2013  and Safe Contractor certifications.  These show our continuous commitment and ongoing assessment & improvement to achieve these international standards now and in the future.

Offering Highlights:

  • Competitive pricing

  • Same day delivery

  • New latest enterprise technology

  • Professional installation

  • Refurbished – fully tested – 12 month warranty

  • Break/fix

Further Resources

Further Resources