Graypen IT Support Contract
Graypen Celebrates its Golden 50th Anniversary
Providing European IT support for legacy systems for the Graypen Group across the UK, Netherlands and Belgium.
Graypen had a requirement for reliable nationwide IT support of ageing servers across all 22 sites in the UK, Netherlands and Belgium. They needed to extend the life of their existing HP & Dell servers beyond mainstream support and were searching for a reliable IT Partner with the necessary capability.
• HP & Dell servers reaching EOSL
• Requirement for reliable support
• Search for IT Partner with necessary capability & expertise
Graypen moved from HP/Dell support onto an ICC Support Contract at the EOSL of their servers & storage. The new contract supports all 22 sites across the UK, Netherlands and Belgium. The ICC contract solution provides:
• 24/7/365 support service for peace of mind
• Guaranteed response and/or fix times
• SLA’s to suit business needs
• Fully accredited engineers
• Multi-vendor support for legacy systems
• Substantial cost savings
The ICC IT support contracts guarantee the availability and health of your hardware to keep systems running and provides a flexible service with tailored options designed to meet your specific business needs.
Over the last 4 years, Graypen has trusted and relied on ICC for support and industry leading experience. This support has enabled Graypen to extend the life cycle of their IT infrastructure beyond the original manufacturers service agreement. The ICC support contract provided a cost-effective solution within a competitive pricing structure. Graypen has been impressed with the service received from The ICC Group, which has provided reach to all their sites in the UK and overseas. ICC has understood their needs and provided solutions to their requirements. Graypen trust ICC to deliver and exceed service expectations.
Graypen has confirmed the renewal of their contract in June 2019 for a further two years, which will allow them to sweat their assets for an extended period.
The ICC Group are pleased to be supporting Graypen and look forward to continuing a successful relationship over the next two years and beyond.