SOFTWARE SUPPORT SERVICES

SOFTWARE SUPPORT SERVICES

PROVIDING COMPREHENSIVE COMPUTER MAINTENANCE & SUPPORT SOLUTIONS

PROVIDING COMPREHENSIVE COMPUTER MAINTENANCE & SUPPORT SOLUTIONS

Software Support

ICC provide computer maintenance and support solutions to maximise the availability and performance of business critical systems.  We partner with our clients by combining people, processes and infrastructure to deliver cost-effective maintenance solutions that meet your specific requirements and strategic business needs.

With our comprehensive knowledge of all major operating systems, including OpenVMS, Tru64 UNIX, Linux, and all Windows platforms, we are the perfect ‘one-stop-shop’ for all your software support requirements.

Whether you are a small business, large enterprise or government organisation with thousands of locations, we can design a maintenance program suited perfectly to your company.

Key Benefits

  • Up to 40% savings

  • Multi-platform support

  • No Call Centres

  • Flexible, scalable contracts

  • Online call management portal

  • Full UK & Ireland coverage 24/7

OpenVMS Remote Support

ICC Managed Services offer a range of OpenVMS Remote Support options tailored to your exact requirements. We can be the second line support to your in-house VMS support team or you can outsource your OpenVMS support entirely to us. Includes installation of monitoring and management software, daily system and backup checks and weekend/out of hours support.

OpenVMS System Health Checks

The ICC OpenVMS iCare Check utilises our own set of investigative tools to ascertain the general health of your VMS system and report on any inefficiencies or areas of concern. We can then offer advice on the most appropriate steps to be taken so optimum system performance can be achieved.

  • OpenVMS file Protections
  • Common site specific files
  • Print and batch Queues
  • DECnet configuration
  • TCP/IP configuration
  • SYSGEN parameters
  • OpenVMS System Tuning

Where there are concerns about system performance, where physical hardware upgrades are being considered or as part of a regular performance review, our system tuning survey is the ideal solution. By taking a snapshot of a systems parameters and performance we are able to provide a concise report highlighting issues in a priority order along with any recommendations to increase the performance.

  • Evaluation of current physical configuration
  • SYSGEN analysis.
  • INDEXF.SYS analysis
  • Memory management analysis
  • Shadow and raidset analysis
  • Verification of user quotas
  • OpenVMS Security Audits

The ICC Managed Services OpenVMS Security Audit provides a concise audit of the key areas that can leave an OpenVMS system at risk from both deliberate and accidental breaches in security, concentrating on operating system issues rather than applications and using our own security tools.

  • Analysis of Authorisation Data
  • Account Usage
  • Proxy Access
  • Identifier Allocation
  • Verification of audit utility configuration.
  • Verification of procedures, contents and action.
  • Verification of system file protections
  • Evaluation of Backup Procedures

Tru64 Support

Tru64 Unix, formerly known as DEC OSF1/AXP, was introduced by DEC for Alphaserver 64-bit systems. Many organisations around the globe still continue to rely on Tru64 Unix as their Base operating system, due to its flexible Storage file management system and utilities.

  • Products in the Tru64 Family
  • Tru64 Unix
  • TruCluster Server software
  • LSM (logical storage manager)
  • AdvFS utilities
  • ASU
  • Internet Express
  • Java for Tru64 UNIX
  • Developers’ ecosystem

Tru64 Support Services

ICC offer a range of Tru64 support options tailored to your exact requirements, including system and backup checks and weekend/out of hours support.

  • Questions on startup and shutdown procedures
  • Backup and Restore procedures
  • Detailed requests on process versus system logic files
  • Data transfers
  • File system characteristics
  • Setting up networked devices
  • Crash analysis and fault finding
  • Scripting and procedures
  • Nominal performance recommendations and updates
  • System management from root console upwards
  • License management and facilities

We will be supporting Tru64 systems way after HP support is discontinued in 2012.

Please contact us now for a no obligation quotation or for more information how The ICC Group can benefit your company.

HP-UX Support

HP-Ux is a Unix based 64-bit operating system that, when tailored with HP Integrity servers, offers quality, error avoidance, self healing and smart serviceability design.

HP-UX ensures performance plus large scalability, practically, and offers unlimited growth with fixed costs and scale up, and offers HP’s most diverse range of partitioning options and virtualisation advantages.

ICC Managed Services support HP-Ux in mission critical data centres across the UK, aiding our customers in complete uninterrupted computing excellence and peace of mind.

HP-UX Support Services

ICC  offer a range of HP-UX support options tailored to your exact requirements, including system checks and weekend/out of hours support.

We are available to install your HP-UX OS software, applications, patches and license and offer the further configuration and management services.

Configuration and management of:

  • HP-UX peripherals and device files
  • disk devices via LVM
  • JFS file
  • HP-UX network connectivity and services
  • HP-UX kernel drivers and tuneable parameters

Please contact us now for a no obligation quotation or for more information how The ICC Group can benefit your company.

Microsoft Support

ICC have a range of offerings aimed at the customer who has an investment in Microsoft server technologies, including system monitoring, backup management and hotfix implementation at operating system level.

Microsoft Technologies Supported

  • Microsoft Small Business Server 2003 (all versions)
  • Microsoft Server 2003 (all versions)
  • Microsoft Small Business Server 2008
  • Windows Server 2008 (all versions)
  • Microsoft Exchange Server 2003/2007

Microsoft Support Services

  • System Monitoring
  • Update implementation
  • Hotfix installation
  • Patching
  • Backups
  • Licensing

Please contact us now for a no obligation quotation or for more information how The ICC Group can benefit your company.

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Satisfaction Guaranteed

OUR CORE IT SERVICES

OUR CORE IT SERVICES

CONTACT US

CONTACT US

Northern Head Office – Wetherby

ICC Group Northern Office
Connection House
Sandbeck Lane
Wetherby
West Yorkshire
LS22 7TW

South East Office – Wokingham

ICC Group South East Office
The Metro Centre
Toutley Road
Wokingham
Berkshire
RG41 1QW

Midlands Office – Castle Donnington

ICC Group Midlands Office
Unit 6, Willow Industrial Park
Willow Road
Castle Donington
Derbyshire
DE74 2NP

Scotland Office – Glasgow

ICC Group Scotland Office
Burnbrae Road
Linwood Industrial Estate
Linwood
Paisley
PA3 3FP

Get in touch with ICC
Sales and Information Hotline:
0333 220 0413
Mon-Fri 0900-1730 GMT

UK Support Desk: 0845 302 1922
24h 365 days (never closes)

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